How do I see my account details?
To view your account usage or purchase history, click on My Account and enter your username and administrative password. You may also update your password or contact information if needed.
What can I do if I forgot my username and/or password?
If you forget your account information, you can have a reminder emailed to you.
Can my username and password be shared?
Yes! When you purchase your username and password, you are purchasing a certain number of credits for your account. If you choose to share this password with friends or fellow students, then you will be sharing these credits. Once they are used up by writing practice exams, you will have to purchase more if you wish to continue studying with ExamBank. So be careful who you share your account information with!
Can I try it before I buy it?
You can certainly try a demo test, but keep in mind that it is based on a random selection of questions from all trades, and not specific to a specific trade. Naturally, with a real account, you can access the specific apprenticeship areas that you wish to practice, or even narrow down on a single unit of a particular subject.
What happens when I run out of credits?
When you finally deplete the quota you have purchased, you will receive a message when you attempt to log in that tells you that your quota has been depleted or you do not have enough credits for this exam. You do not have to worry about exceeding your purchased quota of practice tests. If your quota has been depleted, you can always renew your account by adding more credits.
Where do the questions come from?
Though a large majority of the people who use the Trades ExamBank do so to practice for their Red Seal Examination, specific questions from that exam, whether currently in use or those used in the past, are not made publicly available. We have no affiliation whatsoever with the Canadian Council of Directors of Apprenticeship - the organization which administers the Interprovincial Standards Red Seal Program. Instead, the questions we use have been written specifically for ExamBank by qualified trades instructors for the purpose of preparing people for the Red Seal or other qualification exams. The specific questions you see on ExamBank are not available anywhere else, including current or past Red Seal tests, though their intention is to be very similar.
What if nothing happens when I click on a "Start Test" button?
You likely have a pop-up window blocker installed on your computer, and rather than have it configured to just block windows that pop up automatically, it is configured to stop any new windows from opening. Exambank tries to open a new window every time you click on a "Start Test" button. If you click on "Start Test" and nothing appears to happen, simply add trades.exambank.com to your pop-up blockers trusted sites list.
Are usernames and passwords case sensitive?
No, they are not. When you create an account, your username and password is automatically converted to lower case, but you can use upper or lower case to log in.
Will more questions be added to the site?
We are constantly adding more questions and exams to the site, while ensuring that the questions we have available are appropriate for what is required by the ever-changing curriculum. Check back often!
Can the questions in the online tests be printed, photocopied, or otherwise redistributed?
ExamBank deliberately keeps the costs for using our online service as low as possible. In addition, the tests are all randomized and can be automatically marked by the computer if desired. This helps keep students more interested in preparing for exams than traditional paper methods, while at the same time reducing teacher workload.
But with that said, we understand that in some instances it isn't practical to do longer tests in front of the computer. In such instances, we do not mind if you print a copy of the exam for your own personal use. However, creating electronic copies of our questions or derivative works based on those questions, in any format, is strictly prohibited and in violation of copyright.
Since the questions are delivered in a format intended for online delivery and marking directly through the ExamBank web site, we can't offer technical support for printing exams if you run into problems.
As a reminder, each exam is randomly generated, so make sure you print the answer key at the same time you print the exam itself (a link to do this is found at the bottom of each test). If you fail to do this and go back into the exam to print the key, another randomly generated test will appear with a different answer key.
Can I get all the questions for a specific trade?
There are thousands of questions available for the majority of trades on ExamBank, and we often have people ask if they can simply purchase all of the questions we have. Due to the licensing arrangements we have arranged for the use of these questions, it is not possible for us to simply provide all of the questions as a single batch for a fixed price. Instead, the only way to obtain our questions is to access tests as they are currently set up on ExamBank - through exams that are randomly generated from the total pool of questions available. Of course, if you obtain the same test multiple times you will receive a different random assortment every time, so if you access enough tests you will eventually see most of the questions available. Note, however, that every test's random selection of questions is chosen without regard to questions that may have been delivered in previous tests. Because of this, expect to see some duplication in questions from one randomly generated test to the next.
From a practical standpoint, there is no significant advantage for an individual to study every question available on ExamBank anyway. Our questions are not identical to the ones you will see on your actual test, so you would not be assured of a perfect score even if you reviewed every question we have available. The number of questions available overall for each test is set somewhat arbitrarily as the number of questions we happen to receive from the trades instructors we work with, and has no specific significance. If you do well with most of the questions you see, you should be well prepared for your real exam when you're ready to write that.
Are the tests relevant for my province?
The Trades ExamBank is intended to be a national resource with equal applicability to individuals from all provinces and territories across Canada. As is the case with the Interprovincial (Red Seal) exam, the questions in general are not specific to any particular province, and are therefore relevant to all.
If you are writing a local provincial qualification exam, there may be some province-specific questions related to code and such which are not covered on ExamBank. As always, the best strategy is to not use ExamBank exclusively when preparing for your exams, but rather to incorporate it as one tool for test preparation, augmented by others. With that said, most people who are preparing for provincial qualification find our Interprovincial (Red Seal) exam to be very useful.
Once I've obtained a test, can I go back to it later?
If you are using an individual account, you certainly can. Exams you've already obtained are stored on ExamBank for up to one month. To access a prior test, just click on "My Account" at the top, log in there with your username and administration password, then click on "View account usage by date". On the page that appears, click on the date you want to view past tests, then the name of the specific test you want to look at.
Please note that this is only available if you know your account's administration password (which is generally not the case if you are using an account set up by your school or business for the use of multiple people).
We also understand that a lot of people may prefer to study from a paper copy, so we do not place any restrictions on printing exams for later reference. Please note that copying and pasting the exam into a program like Microsoft Word will not work, as Word will renumber the questions in the exam so that they no longer match the answer key.
What are the terms and conditions for using ExamBank?
Our full terms and conditions can be found here.